Contact
You can contact us on tel: + 45 87 30 66 60 Tuesday to Friday 10 am – 17 pm or by mail butik@aros.dk.
Payment
In the ARoS shop you can pay with the following payment methods: mobile pay, MasterCard, Maestro, Visa, Visa electron, JCB, Dankort, Visa/Dankort, e-Dankort and ARoS gift card.
Delivery time
Entrance tickets, gift cards and annual pass will be sent to you immediately by email, as an attachment or download link - an order confirmation will also be sent.
Check your junk email folder if you can't find the email.
VAT
Entrance tickets, gift vouchers and annual pass are exempt from VAT.'
Right of withdrawal
There is no right of withdrawal on entrance tickets, gift vouchers and annual pass.
Liability
Online purchases are otherwise subject to the rules set out in the Danish Marketing Act and the Danish Act on Certain Consumer Contracts.
Right of appeal
If you wish to complain about your purchase, please contact Store Manager Marika Bekker, ARoS Aarhus Kunstmuseum, Aros Allé 2, 8000 Aarhus C. Mail: butik@aros.dk
If we are unable to find a solution, you can send a complaint to:
The House of Representatives
Toldboden 2
8800 Viborg
naevneneshus.dk
www.forbrug.dk
Translated with DeepL
On 25 May 2018, the General Data Protection Regulation (GDPR) entered into force.
We used this opportunity to ensure that we use personal data in a transparent manner while complying with the requirements.
What personal data do we collect and process?
In order to process orders, we collect information on name, address, email address and telephone number.
When do we collect and process information?
We collect and process information when you make a purchase payment; send an inquiry, complaint or provide us with feedback; otherwise provide personal information to us via www.aros.dk
What do we use the information for?
We use the information to process orders.
Our legal basis for processing personal data is therefore the performance of a contract, as defined in Article 6(1)(b) of the Data Protection Regulation.
Where do we store personal data?
Personal data is stored on a server at:
Lytzen IT A/S
Aalborgvej 94
9800 Hjørring
CVR 26195403
The right to access which data ARoS stores and processes?
If you have provided personal data, you have the right to access which personal data ARoS stores and processes. You also have the right to object to the collection and further processing of personal data. If you wish to receive a copy of the personal data, please contact butik@aros.dk
Use of cookies
Cookies are used on the website. "Cookies" are used to manage the shopping basket and for customer and visitor statistics.A cookie is a term for the fact that a user's behaviour on a network is recorded on the user's hard drive. In this way, the server (e.g. a website) knows who the user is on the next visit. No personally identifiable information is stored in a cookie, but information about the user's behaviour on a website.
How to remove cookies?
Once you have accepted cookies from the ARoS website, you can always remove them again by deleting unwanted cookies in your browser's internet settings.
Correction and deletion of your personal data
If you want ARoS to correct or delete your personal data or if you want to change your e-mail preferences, you can do so by contacting: nethandel@aros.dk
Personal data is automatically deleted when a profile has been inactive for 5 years.
Upon request, data will be deleted immediately, but within 24 hours at the latest.
Personal data related to a purchase will only be deleted on a continuous basis plus 5 years from the accounting date in accordance with the accounting law
Security of your personal data
ARoS has implemented both technical and organisational security measures aimed at protecting all data against accidental or unlawful destruction, loss or deterioration, and against unauthorised disclosure.
For payments by payment card, card details are sent encrypted to our payment provider. ARoS therefore does not have access to card details.
Right to withdraw consent
You have the right to withdraw your consent at any time. This can be done by contacting us. If you choose to withdraw your consent, this will not affect the lawfulness of our processing of the personal data based on previously provided consent and up to the time of withdrawal. Therefore, if you withdraw your consent, it will only take effect from that moment.
Complaints
You have the right both to lodge a complaint with the DPA and to request the DPA to exercise rights on your behalf.
The DPA can be contacted on 33 19 32 00.
If you have any questions about the above or the processing of personal data in general, please feel free to contact: butik@aros.dk
I hereby notify that I wish to exercise the right of withdrawal in relation to my purchase contract for the following goods/services:
Contact
ARoS
Aros Allé 2
DK-8000 Aarhus C
T 87 30 66 00
info@aros.dk
CVR: 39799928